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Shipping
SHIPPING

Shipping Costs

For deliveries within the United Kingdom, LUMAS applies the following shipping rates, which include our secure specialty packaging and shipping insurance:

Longest edge (cm) Standard Delivery
ART NOW £ 3.90
Print £ 12.00
0 - 30 £ 9.90
31 - 60 £ 14.00
61 - 99 £ 14.00
100 - 124 £ 16.00
125 - 200 £ 34.00
201 - 279 Free

For our Standard Shipping, we deliver the goods in specialty packaging within approximately 10 days to the address you provide. Our Premium Delivery also occurs within approximately 10 days, but also includes telephone notification, and the delivery is brought directly into your home by two people who then take, and dispose of, the specialty packaging.

Orders with items of of different sizes will be shipped at the rate of the largest picture in the order. Books are shipped free of charge.

When ordering online, please select the country of the desired shipping destination; the correct shipping costs will then be shown.


Ordering and Delivery

As soon as we receive your order, you will receive an order confirmation via e-mail. Normally, we delivery your order within 10 days of it being placed. When your order is shipped, we send you a shipping confirmation including a tracking number from our certified shipping partners and the receipt/invoice as a PDF for you to print out.

We ship worldwide. Please note that shipments to countries outside of the EU may be subject to additional customs fees or import taxes.


14 Day Cancellation Policy

You have the right to cancel this contract within 14 days without stating a reason.

Please note that sales are final for any works with a “Custom Finish” selected by you, as these pieces are produced to your individual specifications. Custom products are excluded from the right to cancel according to Section 312, Paragraph 2, No. 1 of the German civil code.

The cancellation policy lasts 14 days from:

A) The day on which you – or a third party named by you who is not the shipping service – take/takes the goods into possession, if you ordered one item or multiple items in a single order, and the item(s) arrive(s) in a single delivery

or

B) The day on which you – or a third party named by you who is not the shipping service – take(s) the final goods into possession in the event that multiple items from a single order are shipped separately.

To exercise your right to cancel, you must inform us (Avenso GmbH, Ernst-Reuter-Platz 2, 10587, Berlin, Deutschland, Tel: +49 30 30 30 69 69, Fax: +49 30 30 30 69 62, email: info(at)lumas.com, ) of your decision to cancel in a clear, written statement (by letter, fax, or e-mail, for instance). You may use the Cancellation form we've provided, but are not required to do so:

Cancellation form

The deadline for the right to cancel will be met as long as your statement indicating you will be exercising the right to cancel is sent within the allotted cancellation period.

Cancellation Terms and Process

Should you cancel the sale contract, we are to refund all payments received from you, including shipping costs (with the exception of additional costs from selecting a different type of delivery than the standard, cost-effective shipping we offer) promptly - at the latest, within 14 days of our receipt of the statement indicating your cancellation. Refunds will be credited back to the original payment method, unless otherwise expressly agreed upon. We can withhold the refund until such time as we have received the returned goods or until you have provided proof of their return shipment, whichever comes first. You are to promptly send the goods back; at the very latest, this must be done within 14 days of the days you inform us of the cancellation. This deadline is met as long as the return shipment of goods is sent out within the allotted period. We cover the cost of return shipments made from within the EU and Switzerland. In all other countries, you will be responsible for the direct costs. The goods cannot be shipped through the regular postal service. Return shipping costs are as follows:

Longest edge (cm) Standard Delivery
ART NOW £ 3.90
Print £ 12.00
0 - 30 £ 9.90
31 - 60 £ 14.00
61 - 99 £ 14.00
100 - 124 £ 16.00
125 - 200 £ 34.00
201 - 279 Free

Please contact Customer Service for more information.

You are only responsible for decreases in the value of goods if, after inspecting their condition, properties, and functionality, the decrease in value can be traced back to your improper handling of the goods.


Contact Us

Do you have questions about your order or require any additional information about the shipping?
Feel free to contact us. We would be happy to assist you!

LUMAS Hotline
Tel: +44 020 3608 7590
Mo-Fr from 10am-7pm

Or send an e-mail to us at:
info(at)lumas.co.uk